Our Commitment to You

At Soleyam, we understand the trust you place in us by sharing your personal and financial information. We are committed to safeguarding your privacy and ensuring that your information is handled responsibly.

The Personal Information We Collect About You

We may collect personal information that you provide directly to us, including but not limited to:

• Name and contact details
• Date of birth
• Financial information (e.g., income, assets)
• Investment preferences and activities
• Any additional information you voluntarily provide when interacting with us

We may also collect information automatically through your use of our website or mobile applications, including:

• Device information (e.g., IP address, browser type)
• Usage data (e.g., pages visited, time spent on site)
• Cookies and tracking technologies (see below for more details).

How We Use and Disclose Your Personal Information

We may use your personal information for various purposes, including:

• To respond to your inquiries and provide customer support
• To process transactions and manage your accounts
• To improve our products and services through analysis and research
• To send you marketing communications about our offerings
• To fulfill legal and regulatory obligations

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, ensuring they adhere to strict confidentiality obligations.
• Legal Requirements: We may disclose your information when required by law or in response to legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. A cookie is a small file stored on your device that helps us remember your preferences and understand how you interact with our site.

You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Web Beacons and Third-Party Links

Web Beacons: Soleyam’s website, mobile application, and communications may use web beacons (also known as pixel tags or clear gifs) to measure activity and engagement. A web beacon is typically a single-pixel image embedded in our pages or emails, allowing us and our service providers to collect information on how users interact with our services. This includes tracking visits to specific pages, document downloads, and email engagement, such as whether emails are opened or links are clicked. In some cases, a web beacon may trigger a persistent cookie on your device to enhance this data collection.
Soleyam does not use web beacons to access or collect information from cookies or similar data created by other websites.

Third-Party Websites: Our website may contain links to third-party sites or services that we believe may interest you. When you click on these links, you will leave Soleyam’s site, and our terms and privacy practices will no longer apply. You should review the privacy policies and terms of use of these third-party sites carefully, as Soleyam is not responsible for their content or practices.

Additionally, our website may offer features that allow you to share content through social media platforms like Facebook, Twitter, or LinkedIn. By using these features, you may disclose information to those platforms and their users. Third parties may collect information such as your IP address and pages viewed, regardless of whether you use the sharing options. The collection and use of your information by these third parties are governed by their respective privacy policies.

Analytics

Soleyam engages service providers to collect information for the purposes of analysis, auditing, research, and reporting. These service providers may set and access cookies on your computer or other devices and may use web beacons to gather information about your activity on our website or mobile application.

• Adobe Analytics: Our website and mobile application utilize Adobe Analytics to collect and analyze specific information related to your use of our online services. The information generated about your interactions with Soleyam’s online services may be transmitted to and stored by Adobe Analytics on servers outside your country of residence.
• Google reCAPTCHA: Soleyam has implemented Google reCAPTCHA (“reCAPTCHA”) on certain pages of our website to enhance the security of your online account and prevent fraudulent activities. This service is provided by Google LLC (“Google”). We use reCAPTCHA to verify whether an input is made by a human or automated technology. reCAPTCHA analyzes and collects certain information about visitors to our website, including but not limited to: IP address, cookies, mouse movements, and duration of stay on the website. By using reCAPTCHA, your personal information may be transferred to Google and other third parties to ensure you are a human user and not a bot. The use of reCAPTCHA is subject to Google’s privacy policy and terms of service.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Opt-out of receiving marketing communications by following the instructions provided in those communications.

Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

Children’s Privacy

Our website and apps are neither intended for, nor targeted to children under 18, and we do not collect personal information directly from children under 18. We receive limited personal information about children from parents and other responsible adults only as required to establish and maintain accounts for the children’s benefit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page and update the effective date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact

For any questions or concerns regarding this privacy policy or our data practices, clients are encouraged to contact us directly. We are here to assist and provide clarity regarding privacy matters at : info@soleyam.com